If for any reason you receive a product from J’aime which is faulty or damaged in any way you have 24 hours from delivery date to contact J’aime with a note stating the problem and the order reference number for the original purchase. We will then exchange the product for you or give you a full money back guarantee.

J’aime do not operate a sale or returns policy. Any goods returned to us as unwanted must be unused, in their original condition and packaging and returned to us within 10 days from the day you received your order.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to withdraw a full money back guarantee. Items supplied in sealed packaging that have been opened are non exchangeable.